作者分享4年多高强度on call经验，总结线上故障应急处理和客户紧急工单处理的实践教训与成长心得。
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https://jt26wzz.com/posts/0007-online-firefighting-real-world-lessions-from-4-years-on-call/我最近在处理一个客户的线上工单问题时，发现自己不知不觉犯了一个方向性的小错误，这让我有点开始反思自己，考虑到我第一份工作4年多时间一直在高强度的 on call，我其实觉得自己还是很擅长故障应急和客户紧急工单处理，所以我想总结一下我当初积累的经验教训，给自己提一个醒。同时也记录下当初自己是如何从五花八门的故障中学习经验教训，快速成长的。
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